How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Please check our return/refund/exchange policy here.

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Plan your journey with confidence. Local river conditions, restrictions, lock closures and news affecting boaters on the Thames can be found here.

Daily updates on river conditions for The Thames including Boveney Lock to Teddington Lock

River Thames restriction s

River Thames closures

Remember to get fuel - Shepperton Marina is one of the last opportunities to refuel before Wapping, East London.