West London Boat Service & Repair
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01932 247 427
This Privacy Policy applies to all products, services and websites operated by Lindon Lewis Marine unless otherwise stated.
Last Updated: 21 July 2026
Lindon Lewis Marine ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products or services, contact us, or otherwise interact with us. We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable privacy laws.
Lindon Lewis Marine is the data controller responsible for your personal data.
Contact Details
Lindon Lewis Marine, Shepperton Marina, Felix Lane, Shepperton, TW17 8NS.
Telephone: 01932 247427
Email: weborders@pushtheboatout.com
If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact us using the details above.
We may collect, store and process the following categories of personal information:
Identity Data:
Name
Username or account details
Contact Data:
Billing address
Delivery address
Email address
Telephone number
Transaction Data:
Products purchased
Order history
Payments made
Refund information
Technical Data:
IP address
Browser type and version
Device information
Time zone settings
Operating system
Website usage data
Marketing Data:
Marketing preferences
Newsletter subscriptions
Communication preferences
Customer Service Data:
Enquiries
Complaint information
Service requests
Correspondence with us
We collect personal information when:
You place an order
You create an account
You subscribe to our newsletter
You request information or support
You contact us by phone, email or social media
You participate in promotions or surveys
You browse our website
Cookies and similar technologies collect information automatically.
We may use your personal information to:
Order Processing
Process and fulfil orders
Arrange delivery
Process returns and refunds
Provide customer support.
Account Administration
Manage customer accounts
Authenticate users
Provide account-related communications.
Business Operations
Operate and improve our website
Detect and prevent fraud
Investigate misuse of our services
Maintain security.
Legal Compliance
Meet legal, regulatory, tax and accounting obligations.
Marketing
Send information about products, services, special offers and events where permitted by law
Improve our marketing communications and customer experience.
We process personal data under one or more of the following lawful bases:
Contract
Where processing is necessary to fulfil an order or provide services, e.g. processing payments, delivering goods, managing customer accounts.
Legal Obligation
Where we are required by law to retain records or provide information to public authorities, e.g. tax compliance, financial record keeping.
Legitimate Interests
Where processing is necessary for our legitimate business interests and these interests are not overridden by your rights, e.g. website security, fraud prevention, business administration, customer service improvements.
Consent
Where you have given specific consent, e.g. email marketing subscriptions, certain cookies. You may withdraw consent at any time.
If you consent, or where permitted by law, we may send you marketing communications regarding:
You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting us at weborders@pushtheboatout.com. Opting out of marketing will not affect service-related communications regarding your orders or account.
We do not sell your personal data.
We may share personal information where necessary with:
Payment Providers
To process payments securely. Examples may include:
Delivery and Logistics Providers
To deliver products. Examples may include:
IT and Website Providers
To operate and maintain our website and systems.
Professional Advisors
Including:
Government and Regulatory Authorities
Where disclosure is required by law. All third parties are required to process data securely and only for specified purposes.
International Transfers
Some of our service providers may process data outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including:
We retain personal information only for as long as necessary. Typical retention periods include:
| Data Type | Retention Period |
| Customer accounts | Whilst active and for a reasonable period afterwards |
| Order information | Up to 6 years after purchase |
| Financial records | Up to 6 years or longer where legally required |
| Marketing records | Until consent is withdrawn or no longer required. Where an individual opts out, we retain limited suppression data to ensure they do not receive further marketing communications. |
| Customer service communications | As reasonably necessary for business purposes |
We may retain some information for longer where required by law or to establish, exercise or defend legal claims.
Our website uses cookies and similar technologies.
Essential Cookies
These are necessary for website functionality and include:
Without these cookies the website may not function correctly.
Analytics Cookies
These help us understand how visitors use our website and help us improve our services.
Marketing Cookies
These may be used to deliver relevant advertising and measure marketing effectiveness. You can manage cookie preferences through your browser settings and any cookie consent tools presented on our website.
We take appropriate technical and organisational measures to protect personal information, including:
However, no transmission over the internet can be guaranteed to be completely secure.
Under UK GDPR, you may have the following rights:
To exercise any of these rights, contact us using the details provided above.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.
Our website and services are not intended for children (under 18s). We do not knowingly collect personal information from children.
If you are concerned about how we handle your personal information, please contact us first so that we can attempt to resolve the issue.
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date. We encourage you to review this policy periodically.
End of Privacy Policy.
