Shipping policy

We ship to the UK (please note postcodes below where restrictions apply). We do not currently offer shipping or to BFPO, PO BOX or international addresses for web orders, but you can call with your request and we may be able to help. Items are sent via Royal Mail or carrier, depending on parcel size/weight, contents and delivery address. Greater London addresses incur a £1.50 supplement when sent by carrier.

Express shipping is possible for some items. Please call 01932 247 427 for next day delivery enquiries.

Total order value Total weight Shipping
£150+ 20kg + and/or outsize Collection or price on request
£150+ Up to 20kg Free*
£200+ Restricted / bulky items up to 30kg  £29.95
Under £200 20kg + and/or outsize Collection or price on request
Under £200 10.01 to 20kg £11.95
Under £200 2.01 to 10kg £8.95
Under £200 Up to 10kg and/or outsize Collection or price on request
Under £200 Up to 2kg £4.50
Under £200 Restricted / bulky items up to 30kg  £29.95

* Orca Bay and Holebrook clothing/shoes/bag prices include shipping and are excluded from basket value. These items are shipped to you directly from the supplier. For an order to qualify for free shipping, the total order value must be greater than £200 excluding Orca Bay or Holebrook items.

Dispatch: Items are dispatched within 1-2 working days unless stock is unavailable, in which case we will contact you. Delivery is within 1-4 working days. Orders received before 3pm on a working day will be dispatched the same day if item(s) is in stock. Items ordered after 2pm Friday or over a weekend/bank holiday will be dispatched the next working day. Please call 01932 247 427 for next day delivery options. 

Stock: Our stock levels are updated regularly. However, we also sell products in our chandlery and discrepancies can occur. If we are unable to fulfil your order after you have checked out, we will contact you to discuss expected delivery.

Restricted items are those that Royal Mail list as prohibited or restricted (e.g. batteries, corrosives)

Bulky items are those with dimensions or weight that trigger additional shipping charges.

Items such as flares and gas cannot be shipped and are sold a collection-only proviso.

For delivery to the following postcodes, if a carrier is required due to the nature/content of the products, shipping options and costs can be provided upon request. Please follow the instructions after you have added products to cart.

Scottish Islands HS, IV41-51, IV55-56, KA27-29, KW15-17, PA20, PA40-88, PH42-44, ZE
Scottish Highlands AB31-56, FK20-21, IV1-40, IV52-54, IV57-63, KW1-14, PA21-39, PH15-41, PH49-50
Other Scotland /Other Aberdeenshire AB1-30, DD1-11, DG1-16, EH1-99, FK1-19, G1-84, KA1-26, KA30, KY, ML, PA1-19, PH1-14, TD1-15
Isle of Wight, Isle of Man, Scilly Isles PO30-41, IM, TR21-25
Channel Islands GY, JE
Northern Ireland BT